Timeless Crafted (“we,” “us,” “our”) operates this website and online store (the “Services”) on the Shopify platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, browse, communicate with us, or make a purchase. If anything here conflicts with our Terms of Service, this Privacy Policy controls for personal information. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
“Personal information” means data that identifies you or can reasonably be linked to you; it does not include de-identified data that cannot reasonably be linked back to you. Depending on how you use the Services and applicable law, we may collect contact details such as name, email, phone, and billing and shipping address; financial and transaction details such as payment method and confirmation, transaction totals, and items purchased, returned, exchanged, or cancelled (full card numbers are handled by our payment providers and are not stored by us); optional account information such as username, password, preferences, and settings; activity information such as items viewed, added to cart or wishlist, and prior orders; communications you send us such as support inquiries; device information such as IP address, browser and device type, network details, and identifiers; and usage information describing how and when you interact with or navigate the Services.
We collect information directly from you at checkout, during account creation, in forms, by email, and when you request returns or exchanges; automatically through cookies, pixels, and similar technologies while you browse; from service providers that support payments, analytics, fulfillment and shipping, hosting, support, and advertising; and from partners or other third parties where permitted by law.
We use personal information to provide, tailor, and improve the Services, including processing payments, fulfilling orders, remembering preferences, notifying you about your account, managing returns and exchanges, arranging shipping, enabling reviews, recommending products, and maintaining site performance. We use it to communicate with you and provide customer support. We use it to authenticate accounts, secure checkout, detect and act on suspected fraud or abuse, protect users and the Services, and comply with legal obligations, respond to lawful requests, handle disputes, and enforce our terms and policies. Where permitted by law and your choices, we use information for marketing and advertising, including sending updates and showing relevant ads on our Services and elsewhere.
We disclose personal information only as needed to run the Services and for the purposes above. This includes disclosure to Shopify and other service providers acting on our behalf for IT and hosting, payment processing, analytics, customer support, cloud storage, fulfillment and shipping, email delivery, security, and advertising technology. We may disclose information to business and marketing partners that help deliver ads and measure performance, subject to your choices and applicable law; at your direction or with your consent, for example to ship products or when you use social logins or widgets; within our corporate group; and in connection with business transactions such as a merger, acquisition, or bankruptcy, as well as for legal compliance to protect rights and safety or meet legal obligations. We do not sell personal information in the common sense of the term; where local law defines “sell,” “share,” or “targeted advertising,” you may have opt-out rights as described below.
Our store is hosted by Shopify. Shopify may collect and process personal information about your interactions with this store and with other merchants to provide, secure, and improve its platform, including analytics and fraud prevention. Information you submit may be processed by Shopify and other providers in countries outside your residence. For details and your rights regarding data processed by Shopify, consult Shopify’s privacy resources on shopify.com.
The Services may link to websites or platforms operated by third parties. Their privacy and security practices are independent from ours; please review their policies before use. Content you post on public or social platforms may be visible to others.
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided personal information, contact us so we can delete it. As of the effective date, we do not have actual knowledge that we sell or share personal information of individuals under 16.
We use reasonable technical and organizational safeguards to help protect personal information, but no system is perfectly secure and information sent over the internet may not be secure in transit. Please avoid unencrypted channels for sensitive information. We retain personal information only as long as necessary to operate the Services, fulfill orders, meet legal obligations, resolve disputes, and enforce agreements.
Depending on your location and subject to law, you may have rights to access or know the personal information we hold about you; request deletion; request correction of inaccurate personal information; and request portability. Where applicable law defines sale, sharing, or targeted advertising, you may opt out through our cookie banner, by enabling Global Privacy Control (GPC) in your browser where supported, or by contacting us. You may manage marketing communications at any time by using the unsubscribe link in our emails; we may still send non-marketing messages about orders or your account. If you are in the EEA or UK, you may also object to certain processing, request restriction, and withdraw consent where processing is based on consent; withdrawal does not affect the lawfulness of prior processing. We may need to verify your identity before fulfilling a request; where allowed, you may designate an authorized agent. We do not discriminate for exercising your rights.
If you have concerns about how we handle your information, contact us first; depending on your location, you may also appeal our response or lodge a complaint with your local data protection authority.
We may transfer, store, and process personal information outside your country. For transfers from the EEA or UK, we rely on recognized transfer mechanisms, such as Standard Contractual Clauses, unless the destination has an adequacy decision.
We may update this policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated version here and revise the “Last updated” date, and will provide additional notice where required by law.
Have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us .
Email: support@timelesscrafted.com
Hours: Monday–Friday, 9:00–17:00 (ET)