We offer free standard shipping on every order to all regions.
Where we ship
European Union (EU), Nordic countries (Denmark, Finland, Iceland, Norway, Sweden), United Kingdom, Ireland, Australia, New Zealand, Canada, and the United States.
If your country isn’t listed here, please email us before you place an order at support@timelesscrafted.com.
We fulfill orders through a network of trusted third-party logistics (3PL) warehouses across North America, Europe, and Asia-Pacific, including locations in the UK, Canada, United States, China, Germany, and France. Your order is automatically routed to the nearest warehouse with stock. If your home-country warehouse is out of stock, we may ship from another region to avoid delays. Standard shipping remains free.
Orders placed by 2:00 PM ET on business days typically ship the same day.
Orders placed after that time, on weekends, or on public holidays ship the next business day.
Standard processing: 1–3 business days from order verification.
You’ll receive a shipping confirmation with tracking when your order departs.
Standard (free): Typical transit 3–8 business days from the ship date, depending on destination, carrier capacity, weather, and customs.
Expedited (by request): Email us before ordering. We’ll confirm service level and any additional cost by email.
Total delivery time = Processing (1–3 business days) + Transit time (3–8 business days). Most orders arrive within 4–11 business days, of purchase. Delivery windows are estimates, not guarantees. Severe weather, carrier disruptions, customs inspections, or misrouted parcels can extend delivery.
Primary carriers may include FedEx, DHL, UPS, SF Express, or EMS (subject to service availability for your address). “Business days” means Monday–Friday, excluding public holidays.
All shipments are sent DDP (Delivered Duty Paid), meaning that any local duties, taxes, and import fees are fully covered by us—there’s no additional cost to you.
If your parcel is marked as DDP or held by local customs, please don’t hesitate to contact us for assistance at support@timelesscrafted.com.
A tracking number/link is provided when your order ships. Tracking may take 24–72 hours to update after the first carrier scan. If you don’t receive tracking within 3 business days of purchase, contact support@timelesscrafted.com.
If you need to change or cancel before dispatch, email support@timelesscrafted.com immediately. After dispatch, changes aren’t guaranteed. Please provide complete and accurate shipping details. We aren’t responsible for delays or non-delivery caused by address errors. Post-dispatch re-routing or re-delivery may incur carrier fees payable by you. Expedited arrangements can’t be added after dispatch.
Some carriers can’t deliver to PO Boxes or certain remote locations. Expedited service isn’t available for PO Boxes and may be limited in remote areas. If your address is affected, we’ll contact you to arrange an alternative.
For security, we may require a signature on delivery and/or add shipping insurance for high-value orders. If you’d prefer a signature on any order, email us before dispatch and we’ll note your request where available.
Carriers are responsible for safe transit while the parcel is in their possession. If your parcel is lost, stolen, or damaged, please file a claim with the carrier and notify us for assistance. If tracking shows Delivered but you didn’t receive the parcel, contact support@timelesscrafted.com for next steps.
We offer free returns within 31 days of delivery. Start by emailing support@timelesscrafted.com for approval; we’ll issue a prepaid return label so you can drop off the parcel at the carrier location listed on your label. Unauthorized returns aren’t accepted. See our Refunds & Returns Policy for full details.
Email: support@timelesscrafted.com
Hours: Monday–Friday, 9:00–17:00 (ET)